Define Production and Operations Management

May 29th, 2015
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Aberystwyth University
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INTRODUCTION TO QUALITY MANAGEMENT 9 Definitions – TQM Framework, Benefits, Awareness and Obstacles. Quality – Vision,Mission and Policy Statements. Customer Focus – Customer Perception of Quality,Translating Needs into Requirements, Customer Retention. Dimensions of Product and Service Quality - Cost of Quality.

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TOTAL QUALITY MANAGEMENTUNIT I INTRODUCTION TO QUALITY MANAGEMENT 9Definitions TQM Framework, Benefits, Awareness and Obstacles. Quality Vision,Mission and Policy Statements. Customer Focus Customer Perception of Quality,Translating Needs into Requirements, Customer Retention. Dimensions of Product and Service Quality - Cost of Quality.UNIT II PRINCIPLES AND PHILOSOPHIES OF QUALITY MANAGEMENT 9Overview of the Contributions of Deming, Juran Crosby, Masaaki Imai, Feigenbaum,Ishikawa, Taguchi, Shingeo and Walter Shewhart. concepts of Quality circle, Japanese 5S Principles and 8d Methodology.UNIT III STATISTICAL PROCESS CONTROL AND PROCESS CAPABILITY 9Meaning and Significance of Statistical Process Control (SPC) Construction of Control Charts for Variables and Attributed. Process Capability Meaning, Significance and Measurement Six Sigma Concepts of Process Capability. Reliability Concepts Definitions, Reliability in Series and Parallel, Product Life Characteristics Curve. Total Productive Maintenance (TPM) Relevance to TQM, Tero Technology. Business Process Re-Engineering (BPR) Principles, Applications, Reengineering Process, Benefits and Limitations.UNIT IV TOOLS AND TECHNIQUES FOR QUALITY MANAGEMENT 9Quality Functions Development (QFD) Benefits, Voice of Customer, Information Organization, House of Quality (HOQ), Building a HOQ, QFD Process. Failure Mode Effect Analysis (FMEA) Requirements of Reliability, Failure Ra

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