components of systems productivity

May 29th, 2015
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Aberystwyth University
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A system’s environment is everything outside the system boundary that may have an impact on the behaviour of the system. A system’s inputs are the physical objects of information that enter it from the environment and its outputs are the same which leave it for the environment.

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PRODUCTION AND OPERATIONS MANAGEMENT COMPETITIVE ADVANTAGE TABLE OF CONTENTS PAGES SCOPE2INTRODUCTION 3 - 5Competitive Advantage and Operations Strategy THE OPERATIONS STRATEGIES RE: MANUFACTURING COMPANIES 6 - 16Dell Inc Toyota Motors Corporation Evaluation of Order Qualifiers and Order Winners Evaluation of Order Winners and use of the Value Chain Discussion re: Operations Strategies for Dell Inc and Toyota Motors Corporation THE OPERATIONS STRATEGIES RE: SERVICE COMPANIES 17 - 26Walmart StoresThe Ritz-Carlton Hotel CompanyEvaluation of Order Qualifiers and Order WinnersEvaluation of Order Winners and use of the Value Chain Discussion re: Operations Strategies for Walmart Stores and The Ritz-Carlton Hotel CompanyOPERATIONS STRATEGIES RE: MANUFACTURING VS. SERVICE COMPANIES27CONCLUSION28APPENDICES29 - 31REFERENCES32 - 35SCOPE This paper provides the reader with an outline of the operations strategy of two manufacturing companies, Dell Inc and Toyota Motors Corporation and two service companies, Walmart Stores and The Ritz-Carlton Hotel Company. The paper also provides a comparison and contrast of the operations strategies followed by the four companies in relation to process design, supply chain, capacity, human resources, innovation and quality, in order to create a competitive advantage.INTRODUCTIONOperations Strategy and Compet

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