various stages involved in satisfying a customer’s need

May 29th, 2015
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one containing solutions to some problems, and the other containing appropriate tables for calculations. Stevenson has also included a number of case studies to encourage the application of what is presented in the text. By making good use of headings and subheadings

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REVIEW OF PRODUCTION/OPERATIONS MANAGEMENTWilliam J. Stevenson's book, Production/Operations Management provides an up-to-date introduction to the field. The book is well written and makes excellent use of charts, graphs, illustrations and photographs. Each chapter includes learning objectives and a chapter outline at the beginning, and concludes with a summary, a list of key terms and the pages where they are defined, and solved problems. In addition, there are discussion and review questions as well as problems without solutions provided. There are two appendices, one containing solutions to some problems, and the other containing appropriate tables for calculations. Stevenson has also included a number of case studies to encourage the application of what is presented in the text. By making good use of headings and subheadings, and by using shaded areas to call attention to real-world examples, Stevenson has succeeded in creating a text that is eminently readable and useful to students of production and operations management. The text itself is divided into four sections: introduction, forecasting, design of production systems and operating and controlling the system. The bulk of the text (a full eight of 16 chapters) is dedicated to the fourth section, indicating the importance which the author gives to operation and control. Five chapters are dedicated to production system design, with the forecasting section made up of only one chapter. The introduction c

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