various stages involved in satisfying a customer’s need

May 29th, 2015
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Abilene Christian University
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Introduction  Operations management is the management of an organization’s productive resources or its production system.  A production system takes inputs and converts them into outputs.  The conversion process is the predominant activity of a production system.  The primary concern of an operations manager is the activities of the conversion process.

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Introduction to Operations ManagementOverviewIntroductionHistorical Milestones in OMFactors Affecting OM TodayDifferent Ways of Studying OMWrap-Up: What World-Class Producers DoIntroductionOperations management is the management of an organizations productive resources or its production system.A production system takes inputs and converts them into outputs.The conversion process is the predominant activity of a production system.The primary concern of an operations manager is the activities of the conversion process.Entry-Level Jobs in OMPurchasing planner/buyerProduction (or operations) supervisorProduction (or operations) scheduler/controllerProduction (or operations) analystInventory analystQuality specialistHistorical Milestones in OMThe Industrial RevolutionPost-Civil War PeriodScientific ManagementHuman Relations and BehaviorismOperations ResearchThe Service RevolutionThe Industrial RevolutionThe industrial revolution developed in England in the 1700s.The steam engine, invented by James Watt in 1764, largely replaced human and water power for factories.Adam Smiths The Wealth of Nations in 1776 touted the economic benefits of the specialization of labor.Thus the late-1700s factories had not only machine power but also ways of planning and controlling the tasks of workers.The industrial revolution spread from England to other European countries and to the United Sates.In 1790 an American, Eli Whitney, developed the concept of inter

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