Case study Northwest Airlines

May 29th, 2015
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University of St. Thomas
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A work is never a work of an individual. We owe a sense of gratitude to the intelligence and co-operation of those people who have been so easy to let us understand what we needed from time to time for completion of this project.

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A Case Study Analysis ofA dissertation submitted in partial fulfillment of the requirement for the degree ofM.M.S (Master of Management Studies)ByMayur Bangar08Pooja Ghode31Kishor Gimekar33Sumedh Ingole38Vrundan Shah50Under the guidance of:Dr. Baldev RajMETs Institute of Management, BandraBatch of 2010-2012CERTIFICATEThis is to certify that the Case titled Northwest Airlines And Detroit Snowstorm is based on the study conducted by:Mayur Bangar08Pooja Ghode31Kishor Gimekar33Sumedh Ingole38Vrundan Shah50Under my guidance and this had not formed a basis the award of any other degree of this Institute.Place : MumbaiDate :Facultys Sign ACKNOWLEDGEMENTAlthough five authors worked on this document, it would not have been written without support from various sources.A work is never a work of an individual. We owe a sense of gratitude to the intelligence and co-operation of those people who have been so easy to let us understand what we needed from time to time for completion of this project.We want to express our gratitude towards Dr. Baldev Raj, Services management Faculty, MET Institute of Management for giving us an opportunity to analyse this case and his patient help and guidance in the finishing stages of this work. We are highly grateful to Director Prof. Vijay Page and Course Co-ordinator Prof. Sangeeta Tandon for all the facilities they have provided us with.We would also to thank our fami

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