MANUAL ON SOFT SKILLS

May 29th, 2015
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Aberystwyth University
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The concept is not limited to self-help but includes formal and informal activities for developing others in roles such as teacher, guide, counselor, manager, life coach or mentor. When personal development takes place in the context of institutions, it refers to the methods, programs, tools, techniques, and assessment systems that support human development at the individual level in organizations.[1]

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1)Nine ways to make people like you Don't criticize, condemn or complain.Give honest, sincere appreciation.Arouse in the other person an eager want.Become genuinely interested in other people.Smile.Remember that a man's name is to him the sweetest and most important sound in any language.Be a good listener, encourage others to talk about themselves.Talk in terms of the other mans interest.Make the other person feel important and do it sincerely2)Twelve ways to make people think in your way Show respect for the others persons opinions. Never tell a man he is wrong.The only way to get the best of an argument is to avoid it.If you are wrong admit it quickly and emphatically.Begin in a friendly way.Get the other person saying Yes, yes immediately.Let the other person do a great deal of the talking.Let the other person feel that the idea is his.Try honestly to see things from the other person's point of view.Be sympathetic with the other person's ideas and desires.Appeal to nobler motives.Dramatize your ideas.Throw down a challenge3)Nine ways to bring around people without giving Begin with praise and honest appreciation.Call attention to peoples mistakes indirectly.Talk about your own mistakes before criticizing the other person.Ask questions instead of giving direct orders.Praise the slightest improvement and praise every improvement.Let the other man save his face.Give the other person a ne reputation to live up to.Use encouragement

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