BUS_644 Midas Case Study

Feb 3rd, 2012
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Austin Presbyterian Theological Seminary
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Midas Decision SupportNameCandidate for Master of BusinessMidas Expansion? Midas is anticipating adding a new service which could have a large learning curve dependent upon the customer acceptance level. Assuming that the current locations are very profitable, one may concur that any success at all will yield more demand upon the current staff. Assuming that the current staff is very specialized, adding one more service would, or could take a prolonged service delivery time which is currently less than 30 minutes. However, it is interesting to pursue the ideas behind whether Midas should open more stores, or increase the service delivered by staff. One assumption is that cross training will be critical to Midas as they move forward with adding tune-ups. The staff currently is highly specialized set of skills. They work predominantly on brakes, shocks, and mufflers. Adding tune- ups to the lineup would require a new skill. Which may make the current staff more employable, thereby needing to anticipate staffing turn over. Or at least making them look elsewhere for a higher paying job since they have additional skillsOperation practices may need to be changed, but one t

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