Southwestern University Case

Feb 3rd, 2012
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Ashford University
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The Pareto Chart was used to analyze TQM. Calculating the number of complaints receiving a bad grade (C, D, or E) and calcu was of the total complaints. This gives Southwestern data as to what issues are most prevalent among their fans and which p first in order to make the fan experience much better.

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Casey BolandChapter 6 Southwestern University Case1.Number of Complaints(Responses receiving a C, D, or E)17517015011811595555541351009SeatingSpeed of ServicePrinted ProgramConcession PricesTrafficSeason Ticket PlansParkingEntertainmentTicket PricingSelection of FoodsTotalPareto Chart200180160140120100806040200The Pareto Chart was used to analyze TQM. Calculating the number of complaints receiving a bad grade (C, D, or E) and calcu was of the total complaints. This gives Southwestern data as to what issues are most prevalent among their fans and which p first in order to make the fan experience much better.Materials Hot Dog/Coffee Cold (2)Coffee Too Expensive (1)Program Overpriced (1)Double Parking Attendants (1)Not Enough Cops For Traffic (2)ManpowerThe Fish Bone Chart was used to analyze TQM. The information comes from figuring what people's complaints were and how that specific issue. All of these complaints were then tied together to determine that a fan was unsatisfied. This gives Southw that will help them to absolve issues and make the fan experience much better.2.The survey could have been made more useful by determining what type of person submitted the survey (teachers, students would have given them data as to whom each issue affected the most. They could have accomplished this by adding an addit on the survey.3.The next step is to begin carrying out the improvements necessary to make the fan experienc

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