Disney’s ITIL’s Journey

Feb 3rd, 2012
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• The main goal/ reason for Disney to adopt ITIL were so as to assume growth in to a more IT oriented/proactive organization.

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Disney's ITIL's JourneyName:Professor's name:Title:Date:Reasons for Disney's adoption of ITIL.The main goal/ reason for Disney to adopt ITIL were so as to assume growth in to a more IT oriented/proactive organization.The company's ultimate goal and objective of the TP and was to provide the 'perfect experience' which in IT stands for 100Percent availability, maintainability and reliability. Therefore, the widespread change expected should not result into any accidents (that the company stands more confident with the release management as well as new capability). With this the company had to ensure that it is able to manage well its outsourcing contracts with extreme professionalism which, as Glen puts it, ITIL provided all these assurances.Results attained by DisneyJust as any campaign would turn out, the results of Disney's journey were not any different. The company understood that working with over 700 domestic IT casts, adoption of a large-scale change overnight was simply impossible. Disney explains that even at the beginning of the venture/journey, their own staff committee only comprehends how the company did its business, but the most important factors was unknown to them which were both ITIL and the interest to venture in it.The only way this has to happen (knowledge of ITIL and interest) was to raise awareness all the way from the executive way down by leveraging any existing forums which also included the "lunch and learn" sessions as wel

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