A Total Quality Management Methodology for Universities

Mar 29th, 2015
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Quality is a concept as old as humanity itself. Historians have traced the concept back as far as the eleventh century B.C. in the Western Zhou Dynasty in Ancient China, when a system was setup to control the production of handicraft. The system consisted of a number of organizations, each of which was divided into five large departments, one being the department of supervision and examination.

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Florida International UniversityFIU Digital CommonsFIU Electronic Theses and Dissertations University Graduate School3-24-2011A Total Quality Management Methodology for UniversitiesJose C. Flores-MolinaFlorida International University, jflor022@fiu.eduFollow this and additional works at: http://digitalcommons.fiu.edu/etd Recommended Citation Flores-Molina, Jose C., "A Total Quality Management Methodology for Universities" (2011). FIU Electronic Theses and Dissertations. Paper 375. http://digitalcommons.fiu.edu/etd/375This work is brought to you for free and open access by the University Graduate School at FIU Digital Commons. It has been accepted for inclusion in FIU Electronic Theses and Dissertations by an authorized administrator of FIU Digital Commons. For more information, please contact dcc@fiu.edu. FLORIDA INTERNATIONAL UNIVERSITY Miami, FloridaA TOTAL QUALITY MANAGEMENT METHODOLOGY FOR UNIVERSITIESA dissertation submitted in partial fulfillment of the requirements for the degree of DOCTOR OF PHILOSOPHY in INDUSTRIAL AND SYSTEMS ENGINEERING by Jos Carlos Flores-Molina 2011 To: Dean Amir Mirmiran College of Engineering and Computing This dissertation, written by Jos Carlos Flores-Molina, and entitled A Total Quality Management Methodology for Universities, having been approved in respect to style and intellectual content, is referred to you for judgment. We have read this dissertation and recommend that it be approved.Shih-Ming LeeRonald Gi

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