KURIKULUM ITB 2013-2018 – PROGRAM SARJANA

Jun 17th, 2015
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Acadia University
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Tinjauan dan sejarah pelayanan sistem dan teknologi informasi; Konsep pelayanan; ITIL service lifecycle; Konsep proses dan fungsi; Konsep dan definisi kunci manajemen pelayanan; Prinsip kunci dan model-model; Proses-proses; Roles

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KURIKULUM ITB 2013-2018 PROGRAM SARJANAProgram Studi: Sistem dan Teknologi InformasiSekolah Teknik Elektro dan InformatikaLAMPIRAN: Silabus dan Satuan Acara Pengajaran (SAP)Pelayanan Sistem dan Teknologi InformasiKode Mata kuliah:II3103Bobot SKS:3 (tiga)Semester: 5KK / Unit Penanggungjawab:KK Teknologi InformasiSifat:Wajib ProdiNama MatakuliahPelayanan Sistem dan Teknologi InformasiIST ServicesSilabus RingkasTinjauan dan sejarah pelayanan sistem dan teknologi informasi; Konsep pelayanan; ITIL service lifecycle; Konsep proses dan fungsi; Konsep dan definisi kunci manajemen pelayanan; Prinsip kunci dan model-model; Proses-proses; Roles.The history of information system and technology services; The concept of service management; ITIL service lifecycle; Processes and functions; Key definition of service management terminologies; Key principles and models; Processes; Roles.Silabus LengkapSejarah pelayanan sistem dan teknologi informasi, IT Infrastructure Library (ITIL); Konsep pelayanan, konsep manajemen pelayanan, konsep pemangku kepentingan; Struktur ITIL service lifecycle, service strategy, service design, service transition, service operation, dan co

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