Management Information Systems and Knowledge Management

Jun 18th, 2015
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Alabama State University
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"Ms. Vance? I'm Blanca San Miguel. I'm from information services, and we're conducting a survey of all the people who receive reports to see if there is any way they can be improved. According to our records you get the monthly product sales report, ls that true?" Susan Vance, sales manager for Racine Paper Products, begins to shuffle the papers on her desk. "I think I have it here somewhere. I usually don't keep it, but I think I received one yesterday. I really don't use it. The manager who was here before me ordered it and it just keeps coming. I've been meaning to call you people and tell you to stop sending it, but I just never got around to it. Too busy I guess. Oh, here it is." Ms. Vance pulls the thick report out of a stack of papers. "Do you mind if I sit down?" Blanca asks. "It looks like the report could use some improvement. Why don't you take a look at it and tell me what's wrong?" Susan says, "Well, to begin with, this report is for the month of October, and my secretary's

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Management Information Systems and Knowledge Management 1. Divide yourself into groups of 6-7.2. Select any 1 case.3. Prepare a report.4. Prepare a presentation.5. Both report and presentation are due in the last 2 week s of class.6. Email me the list of names in each group and the case selected latest by Apr 29, 2011. (brinpad@gmail.com)7. Every member should participate equally in the presentation.Case 1 - RACINE PRODUCTS"Ms. Vance? I'm Blanca San Miguel. I'm from information services, and we're conducting a survey of all the people who receive reports to see if there is any way they can be improved. According to our records you get the monthly product sales report, ls that true?"Susan Vance, sales manager for Racine Paper Products, begins to shuffle the papers on her desk. "I think I have it here somewhere. I usually don't keep it, but I think I received one yesterday. I really don't use it. The manager who was here before me ordered it and it just keeps coming. I've been meaning to call you people and tell you to stop sending it, but I just never got around to it. Too busy I guess. Oh, here it is." Ms. Vance pulls the thick report out of a stack of papers."Do you mind if I sit down?" Blanca asks. "It looks like the report could use some improvement. Why don't you take a look at it and tell me what's wrong?"Susan says, "Well, to begin with, this report is for the month of October, and my secretary's date stamp says that we received it on No

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