Ethics Case Studies for “Street-Level Ethics”

Jun 18th, 2015
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Alabama State University
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Below are six new cases, which were written by Chris Amrhein, AAI, the insurance consultant and educator who developed the “Street-Level Ethics” workshop materials for the American Institute for CPCU and the Insurance Institute of America. The cases were added to this site in January 2005. Following the new cases are the original eight cases that Chris developed for the “Street-Level Ethics” workshop when it was introduced in 2003. Discussion questions for each case are located in the Outline section of the workshop materials. #1 – A Friend in Need It’s the third Friday of the month, and you take your usual spot at the local agents’ association luncheon. During the meal, one of your oldest and friendliest competitors seems more than a bit morose. When pressed, he tells you things haven’t been going too well lately. His expenses are way up, his production has flatlined, and now one of his best CSRs is moving out of town. His lead carrier was in yesterday and told him if his production

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Ethics Case Studies for Street-Level EthicsBelow are six new cases, which were written by Chris Amrhein, AAI, the insuranceconsultant and educator who developed the Street-Level Ethics workshop materials forthe American Institute for CPCU and the Insurance Institute of America. The cases wereadded to this site in January 2005. Following the new cases are the original eight casesthat Chris developed for the Street-Level Ethics workshop when it was introduced in2003. Discussion questions for each case are located in the Outline section of theworkshop materials.#1 A Friend in NeedIts the third Friday of the month, and you take your usual spot at the local agentsassociation luncheon. During the meal, one of your oldest and friendliest competitorsseems more than a bit morose. When pressed, he tells you things havent been going toowell lately. His expenses are way up, his production has flatlined, and now one of his bestCSRs is moving out of town. His lead carrier was in yesterday and told him if hisproduction doesnt increase significantly, they are pulling out of the agency. He surehopes his biggest account, which renews in a few weeks, comes through for him, or hedoesnt know what hell do.You are all too familiar with his biggest account. In fact, you have a proposal on yourdesk you are getting ready to deliver to that very account. And having looked at theaccounts current coverage program and costs, you feel strongly y

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