Microsoft Office 365 Customer Solution Case Study

Jun 18th, 2015
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Alabama State University
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Founded in 1993, Big Red Book provides accounting and payroll software to 30,000 small and midsize businesses in Ireland. Its software has an easy-to-use interface compared to more complex enterprise resource planning systems. Big Red Book is currently working on a project to develop cloud-based services for payroll and accounting called Big Red Cloud, and it expects that service to help it grow both within Ireland and internationally. Based in Dublin, Ireland, the company’s 18 employees develop applications, test software, and support customers. Because of its size, the company’s employees take on multiple roles. Paraic Nolan, Finance Director at Big Red Book, says, “My official title is Finance Director, but I am also the IT department and I manage the development process.”

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Microsoft Office 365Customer Solution Case StudySoftware Provider Improves Customer Serviceand Development Time with Hosted SolutionOverviewCountry or Region: IrelandIndustry: Software engineeringCustomer ProfileHeadquartered in Dublin, Big Red Book isone of Irelands leading suppliers ofeasy-to-use accounting and payrollsoftware for small and midsizebusinesses.Business SituationTo support customer service andsoftware development activities, Big RedBook wanted a reliable email andproductivity solution that it didnt have tomanage itself.SolutionBig Red Book moved to Microsoft Office365, which includes the latest version ofthe Microsoft Office Professional Plusdesktop suite, for hosted communicationand collaboration services.Benefits Improved customer service Avoided IT costs Reduced development timeOur ability to have 99.9 percent uptime with Office365 is hugely valuable to our business. We are enjoyingimproved business continuity, so we have better andmore reliable customer service.Paraic Nolan, Finance Director, Big Red BookHeadquartered in Dublin, Ireland, Big Red Book is a leadingsupplier of bookkeeping software for small and midsizebusinesses in Ireland. As a small business in a competitivemarket, Big Red Book depends on superior customer service,and it requires reliable email so that it can respond quickly tocustomers. To help reduce email downtime and improvedevelopment processes, Big Red Book chose to move

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