Customer Satisfaction on Online Banking Services: A Case Study of HSBC Bank UK

Jun 18th, 2015
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Alabama State University
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Except for those parts in which it is explicitly stated to the contrary, this work is my own. It has not been previously submitted for assessment at this or any other institution. Checklist Please check the following statements are true, tick the appropriate box and sign the declaration. I have included a full reference list using the Harvard style of referencing  I have provided Harvard style references for all the ideas, empirical evidence and other materials I have used.  I have referenced all passages from my source material.  Wherever I have copied someone else’s words (a quotation), I have clearly shown in the text how much was copied by using speech marks.  I have not committed any falsification. This means I have not presented invented data, by for example claiming that I have conducted interviews or sent out questionnaires when I have not, or altering or making up my results.  I can make available evidence of originality, including notes, photocopies, drafts, primary

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