Indian Insight in Total Quality Management

Jun 18th, 2015
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Angelo State University
Course: general
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Total Quality Management is an approach to the business which looks critically at the products and services of a company in order to obtain complete customer satisfaction. The approach is called ‘Total’ because it involves everything the company does: all its processes and all of its employees at every lend in the company all the time.

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TQM - Total Quality ManagementDefinition of TQM:Total Quality Management is an approach to the business which looks critically at the products and services of a company in order to obtain complete customer satisfaction. The approach is called 'Total' because it involves everything the company does: all its processes and all of its employees at every lend in the company all the time.TOTAL : - Any decision or Action takes place in a particular department not only confined to that department but influence the whole system of organization. Hence every matter should be studied as a whole QUALITY: - Quality is the integration of quality in production, quality in services, and quality in management process.MANAGEMENT: - Management is an art of getting things done by others.TQM is a continuous improvement approach and is based on a conceptThat quality can be managed and that it is a process. Quality is a way ofManaging, not a technical activity. Quality means something more than justThe basics out lined in ISO 9000 or ISI.HISTORICAL REVIEW OF TQMThe total quality movement had its roots in the time and motion studies conducted by Frederick Taylor in the 1920s. Taylor is now known as "the father of scientific management." The most fundamental aspect of scientific management was the separation of planning and execution. Although the division of labour spawned tremendous leaps for

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