IBM Case study

Jun 21st, 2015
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Stakeholder Agency Theory helps to identify six forms of discourse in a case of organizational transformation. These discourses arise in the relationship between actors and six other organizational dimensions.

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IBM CaseEmmanuel Monod, Paris Dauphine University and Georgia State UniversityDuane Truex, Florida International UniversityRichard Baskerville, Georgia State UniversityThis case have been published in the International Federation for Information Processing working group 8.2 Conference in Barcelona (Monod, Truex and Baskerville, 2002) Abstract: Stakeholder Agency Theory helps to identify six forms of discourse in a case of organizational transformation. These discourses arise in the relationship between actors and six other organizational dimensions: stakeholders, management systems, performance management, IS development methods and organizational transformation methods. An analysis of the executive discourse in this case exposes the process by which voices from other discourses are heard during organizational transformation.1. INTRODUCTIONOrganizational change and the related role of Information Technology (IT) as provocateur of this change are prominent subjects in the information systems (IS) discipline. Practicing managers have sought to transform organizational structure in order to move "beyond bureaucracy" (Bennis, 1993) and towards "lateral and flexible organizations" (Galbraith, 1994). The target structure of that transformation could be an "adhocracy" (Toffler 1977) or an "innovative structure" (Mintzberg 1979). These normative descriptions provide little help in understanding the essential discourse that drives such transformations.For example, i

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