What systems should Brian implement in order to start changing the human capital practice in the Bea

Jun 21st, 2015
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Brian who at the first place sees the incompetency of human resource management practices by Mary could not do anything and obstructed to get involved in any human resource functions that can be used to build a stronger service culture because he is also lack of knowledge in human resources management

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Discussion Question & AnswerQuestion 1What systems should Brian implement in order to start changing the human capital practice in the Beachside Hotel?AnswerBased on the case study (as attached), it is clearly to see that the Beachside Hotel need a serious culture changing in the level of their management. Brian who at the first place sees the incompetency of human resource management practices by Mary could not do anything and obstructed to get involved in any human resource functions that can be used to build astronger service culture because he is also lack of knowledge in human resources management. Mary, the existing HR practitioner, was put intoplace because she could not work with customers, yet she is nowin charge of theinternal customers in the organization, the employees. Brian involvement in building a stronger culture is needed and he needs to cooperate or assist Mary to ensure that she put a focus on people and creating a positive atmosphere in the organization. Investments need to bemade in training and development of the people currently employed at Beachside Hotel and also inthe new people to build acommitted workforce. Brian needs to implem

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