Case Study: Outsourcing for the first time

Jun 21st, 2015
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A carefully devised outsourcing strategy allows organizations to meet institutional objectives more effectively. Developing a sound strategy requires a cost-benefit analysis that takes into consideration financial costs, quality expectations and relationship risks. The following are steps for developing an outsourcing strategy:

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Case Study: Outsourcing for the first timeCase questions:1. If you were Cindy, where would you begin? Outline the key steps and questions to be asked in this process.A carefully devised outsourcing strategy allows organizations to meet institutional objectives more effectively. Developing a sound strategy requires a cost-benefit analysis that takes into consideration financial costs, quality expectations and relationship risks. The following are steps for developing an outsourcing strategy:i. Examine the needs of your organization.a. Define organizational objectives. Your goal may be to help a start-up get off the ground. Alternatively, your organization may be well-established and focused on innovating and developing new products.b. Pinpoint your reasons for outsourcing. Accessing tools and skills that are not available in-house, reducing operational costs and accelerating organizational change are a few examplesc. Outline a plan for achieving organizational goals. Your company may be in the process of offering a new service to existing clients or expanding the range of services to attract new clients. Your detailed plan might include hiring outside consultants, buying parts from a third-party vendor or training in-house personnel to deliver services.ii. Research outside resources.a. Contact outside vendors and service providers to inquire about their expertise. One of the most important reasons to outsource a particular service is to benefit from the knowledge

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