CASE ANALYSIS: SHOULDICE HOSPITAL LIMITEDExecutive Summary:The Shouldice Hospital

Jun 22nd, 2015
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Allen County Community College
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da is a pioneer in the field of treating patients suffering from external abdominal hernia. The spee dy ambulation coupled with its reasonable price rates leads to satisfied patients publicizing the ho spital by word of mouth.

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THE UNIVERSITY OF HONG KONG FACULTY OF BUSINESS AND ECONOMICSSchool of BusinessBUSI0023A_IIMT3635A Operations and Quality Management 2013-2014 First SemesterI. Course and Instructor InformationInstructor: Avi Taheri Email: Taheri@hku.hk, avitaheri@gmail.comOffice: 13-F KK Leung Building- room 1319Phone: 3917-1640Consultation times: By appointmentPre-requisites:NASchedule: Wednesday 9:30am 12:20pmClass Room: KKLG102Textbook: Operations ManagementWilliam J. Stevenson & Sum Chee ChuongMcGraw Hill, 9th Edition ISBN 978-007-127062-5II. Course Description and ObjectivesThis course provides a general introduction into the basic concepts and principles of management of manufacturing and service operations. Emphasis will be on both the quantitative and qualitative aspects of operations management with the intention to give students exposure to the major topics in operations management. Operations management has traditionally been defined as a transformation process. Inputs (such as material, machines, labor, management, and capital) are transformed into outputs (goods and services). Operations management works to ensure that the transformation process is performed efficiently and that the output is of greater value than the sum of the inputs. Over the past twenty years, operations management focused less on cutting cost but more on quality improvement. Quality was no longer a technical issue, but a business issue. Quality is considered

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