Customer dissatisfaction and employee morale

Feb 3rd, 2012
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University of Phoenix
Course: Business and Management
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Interview all current employees from each department as a group – My hope is determine how comfortable the employees are in an environment where everyone is collectively involved in the conversation. Sit one-on-one with all members of management at the branch

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Step 1Interview all current employees from each department as a group - My hope is determine how comfortable the employees are in an environment where everyone is collectively involved in the conversation. Sit one-on-one with all members of management at the branch - This will allow me to get a feeling for their management style and how they incorporate their approach in fostering a healthy work environment. One-on-one with all staff members at the branch - This will allow me to get their personal opinion without fear of wrath from management, to gauge how they interpret their skill and input is being utilized currently. Interview the art director and account executive that recently left the firm - Find out what actions, or less there of that prompted them to decide to leave the branch, also allow me to get their input on what changes they see necessary to right the ship. Review of office policies and procedures - This will allow me to ensure the information being utilized is up-to-date and applicable.Step 2A: Surveys.Employees 1. Why are we not being approached to discuss any possible revisions to ideas we are presenting to management? They are simply being rejected without

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