MGT 435 Week Five DQ1 and DQ 2

Feb 3rd, 2012
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View the Malcolm Gladwell video, Malcolm Gladwell on Innovation, about today’s customers desiring partnerships. How does employee empowerment aid in building partnerships between companies and their customers? Provide an example from your experience as an employee or customer. Construct your answer from the theories you’ve learned. Review several of your peers’ posts. Compare your experiences with at least two peers and identify lessons you can apply in your future work. Evaluate the importance of organizational learning. Provide examples of how learning and change can impact one another. Review several of your peers’ posts. Discuss any similar or opposing perspectives you have, with at least two of your peers. Take care to be professional and polite even if your beliefs or viewpoints differ.

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MGT 435 Week Five DQ1 and DQ 2DQ 1 Week 5View the Malcolm Gladwell video, Malcolm Gladwell on Innovation, about today's customers desiring partnerships. How does employee empowerment aid in building partnerships between companies and their customers? Provide an example from your experience as an employee or customer. Construct your answer from the theories you've learned. Review several of your peers' posts. Compare your experiences with at least two peers and identify lessons you can apply in your future work.In order to ensure customer satisfaction employees and the organization must partner with the customer in order to better understand what they need and want. Employees that are not empowered are not motivated to ensure the success of the organization and will not take the necessary steps to establish strong relationships with the customer base. Malcolm Gladwell finds tod

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