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1 2 14 bastable S. B. - Chapter 10 – Appendix C and page 456 Billings & Halstead: Chapter 2 THE TRANSTHEORETICAL LEARNING MODEL OF CHANGE Bastable, S. B. - Chapter 10 – Appendix C and page 456, Billings & Halstead: Chapter 2, 14, 21 2 34 12 M. A. D. L. Von Glinow Shapiro & Brett J. M. (2004). Can we talk and should we? Managing emotional conflict in multicultural teams. Academy of Management Review 29 578-592. Wall